What We Do › Advice

Advice

Are you looking for advice on a planning issue? We help people across Scotland understand and engage with the planning system. Read our general information sheets and FAQs on common topics or submit an enquiry to our Advice Service. 

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Submit an enquiry

Our Advice Service is free, impartial, and confidential. It is funded by the Scottish Government and delivered primarily by chartered planners and some recently retired planners. Ask a question about your own home or planning issues in your local area.

We can offer you advice on how to represent yourself or how to secure the services of an appropriate professional. We do not have an advocacy role and do not submit planning applications or make representations on behalf of clients.

Eligibility criteria

We have eligibility criteria to make sure our service is available to those who need it most. Please read the criteria below before submitting a query.

How to submit an enquiry

Submitting your enquiry via our online enquiry form is the fastest way for us to provide you with advice. You can also upload any relevant documents.

If you’re unable to submit your enquiry online, you can contact us by phone on 0300 323 7602 (Monday to Thursday, 9am to 5pm).

Please note: We cannot provide immediate advice. Phone enquiries will be logged, and an advisor will be appointed to your case. Calls cost no more than a national rate call.

Click here to get planning advice

Advice on common topics

Please read the information sheets and Frequently Asked Questions below to see if your question has already been answered.

Information sheets

The information sheets below aim to simplify various aspects of the planning system.

Frequently Asked Questions

Have a look at the FAQs below to see if your question has already been answered.

“I’m so grateful, after only one phone call with a Planning Aid Scotland volunteer, the fear and stress of the whole scenario vanished. Thank you!”

– Tracy from Livingston