What We Do › Advice
Advice
Are you looking for advice on a planning issue? We help people across Scotland understand and engage with the planning system. Read our information sheets on common topics or submit an enquiry to our Advice Service.
Submit an enquiry
Our free, impartial, and confidential Advice Service provides information on a wide range of planning issues. The service is funded by the Scottish Government and delivered by our staff and volunteers (chartered and recently retired planners).
Get advice on:
- Planning matters related to your own home
- Planning issues in your local area
- How to represent yourself or engage the services of an appropriate professional
Please note: We do not have an advocacy role and do not submit planning applications or make representations on behalf of clients.
Office hours: Monday to Thursday, 9am to 5pm. We are closed on Fridays. You can submit an enquiry at any time using our online form, and an adviser will contact you during office hours.
Eligibility criteria
We have eligibility criteria to make sure our service is available to those who need it most. Please read the criteria below before submitting an enquiry.
How to submit an enquiry
Submitting your enquiry via our online enquiry form is the fastest way for us to provide you with advice. You can also upload any relevant documents to help us understand your situation.
If you are unable to submit your enquiry online, you can contact us by phone on 0300 323 7602 (Monday to Thursday, 9am to 5pm; closed on Fridays).
Please note: We cannot provide immediate advice. Phone enquiries will be logged, and an adviser will be assigned to your case. Calls cost no more than a national rate call.
Advice on common topics
Please read the information sheets below to see if your question has already been answered.
Information sheets
The information sheets below aim to simplify various aspects of the planning system.
- Navigating the Consenting Processes for Renewable Energy Developments (September 2025)
- Development Planning (available shortly)
- Development Management
- Material Considerations
- Planning Appeals and Local Reviews
- Enforcement
- Listed Buildings and Conservation Areas
- Rights and Challenges in the Scottish Planning System
- Planning and Transport
- Glossary of Common Planning Terms in Scotland
- Introduction to Planning for Young People
- Applying for a Householder Planning Application on e-planning
Last revised April 2023.
“I’m so grateful, after only one phone call with a Planning Aid Scotland volunteer, the fear and stress of the whole scenario vanished. Thank you!”
– Tracy from Livingston