Submit an enquiry
Our free, impartial, and confidential Advice Service provides information on a wide range of planning issues. The service is funded by the Scottish Government and delivered by our staff and volunteers (chartered and recently retired planners).
Get advice on:
- Planning matters related to your own home
- Planning issues in your local area
- How to represent yourself or engage the services of an appropriate professional
Please note: We do not have an advocacy role and do not submit planning applications or make representations on behalf of clients.
Office hours: Monday to Thursday, 9am to 5pm. We are closed on Fridays. You can submit an enquiry at any time using our online form, and an adviser will contact you during office hours.
Eligibility criteria
We have eligibility criteria to make sure our service is available to those who need it most. Please read the criteria below before submitting an enquiry.
Who we can help:
- Individuals
- Community Councils
- Community Groups
- First business start-ups (within 18 months of establishment and no affiliations with other businesses)
- Charities
- Tenants’ Associations
- Residents’ Associations
- Social Enterprises
- Development Trusts
- Individuals building their own home
We aim to be to be as inclusive as possible in providing planning advice. In particular, we seek to assist those who may experience, or be at risk of, hardship or have difficulty engaging with the planning system, including seldom-heard groups such as ethnic minority groups.
We are not able to help:
- Individuals employed as architects, surveyors, planning consultants, specialist planning lawyers, or other consultants, and seeking advice on behalf of a client
- Anyone who is currently using the services of professional consultants on the details of the enquiry, such as architects, surveyors, planning consultants, specialist planning lawyers, or other consultants
- Anyone who is seeking advice about building more than their own residential property
- Established businesses
- Statutory bodies
- Political parties (however, we encourage individual elected members, MSPs and MPs to refer their constituents to our service)
For more information on eligibility for our Advice Service please contact David Wood (david@pas.org.uk).
How to submit an enquiry
Submitting your enquiry via our online enquiry form is the fastest way for us to provide you with advice. You can also upload any relevant documents to help us understand your situation.
If you are unable to submit your enquiry online, you can contact us by phone on 0300 323 7602 (Monday to Thursday, 9am to 5pm; closed on Fridays).
Please note: We cannot provide immediate advice. Phone enquiries will be logged, and an adviser will be assigned to your case. Calls cost no more than a national rate call.
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Advice on common topics
Please read the FAQs and information sheets below to see if your question has already been answered.
Frequently Asked Questions
If the FAQs below do not answer your question and you need further information, please submit an enquiry using our online form.
I want to extend my house. Do I need planning permission?
It will depend upon a range of factors. These will include how large the extension is, whether it is single-storey or two-storey, whether it is at the front, side or back of your house and whether it is a listed building or in a conservation area. In some cases, modest sized ground floor extensions to the rear of a house fall within what is termed as permitted development and may not require the submission of a planning application unless the house is listed or in a conservation area. However, you will need to check this Scottish Government guidance on the permitted development legislation to ensure that you can meet the strict criteria set out to qualify for permitted development. If your house is listed then you will require you to apply for listed building consent. Furthermore, whilst your building work might not require planning permission it might still require a building warrant from the council confirming that the work has been done to the required standard and not prejudiced the structural integrity of the structure. Remember, if you do not own the house, you would probably need the owner s consent to put on an extension.
One of my neighbours wants to extend their house. I am worried that it will cause me loss of privacy and change the character of the area. Can I object?
If your neighbour is extending their house under permitted development (see above) then you will not be able to object since it does not require planning permission. However, if because of the size of the proposal they are having to apply for planning permission then can object. You should receive a neighbour notification letter from the council giving you 21 days in which to make an objection. Your objection should focus on relevant planning issues such as the size, scale and appearance of the proposed development or its effect on your property. Your objection should be considered before a decision is made. And remember; you do not have to be a neighbour to make an objection. You can object to any planning application.
I want to build a summer house in the back garden. Does this need planning permission?
A new summer house might fall within the category of permitted development and so not need submission of a planning application. It may be classed as a development ancillary to the enjoyment of the home. But it will depend upon how large the structure is likely to be, how tall it will be, how close to the boundary it will be and also how much of the total garden space it will occupy. Generally, the larger the structure, the more likely it is that you will need planning permission. Check this Scottish Government guidance on the permitted development legislation.
Can I change my garage to an office extra living space without applying for planning permission?
Yes, probably. However, although you will not be building a new structure you will probably be installing new windows and possibly skylights. These might change the character of the area and also might result in a loss of privacy for neighbours. You should therefore check with your council about this. Even if planning permission is not required the council is likely to advise you to apply for a Certificate of Lawfulness Use or Development. This provides immunity against enforcement and removes any uncertainty about the lawfulness of the use. Also, when you come to sell your house, your solicitor may advise you to get the certificate so that buyers are not worried about the possibility of any enforcement action.
If I do have to apply for planning permission to build something what does this involve?
A planning application will require completion of a planning application form, submission of a set of plans showing the location of the site, the current and proposed elevations and floorplans and the appropriate fee. If this sounds intimidating do not worry. You can use a professional to assist you, and this would usually be an architect or planning consultant or. They will be able to help you navigate your way through the planning process and advise you on how best to present your proposal. Ideally, planning consultants should be members of the Royal Town Planning Institute (MRTPI). For more complex proposals, the need to have a professional advisor is even more imperative. Planning Aid Scotland can advise on the process but cannot submit applications for you or provide the plans required. Most planning applications and other types of application are submitted via a central portal run by the Scottish Government: https://www.eplanning.scot/ePlanningClient/
There is somebody in our area who is using their property for a purpose which, I am sure, does not have planning permission. Is there anything that I can do about this?
Yes. This might be what is known as an unauthorised use of land or buildings. Perhaps the occupant is using a field for the storage of caravans or old cars. Alternatively, somebody might have built a very large extension without planning permission. In either case you can report this to the council and ask it to use its powers to investigate whether there has been a breach. If there has been a breach then the council can take enforcement action and bring the unauthorised use to a halt or have the unauthorised structure removed. You should remember, however, that unauthorised buildings acquire immunity from enforcement action after 4 years and most unauthorised uses of land/buildings acquire immunity after 10 years.
A development in our area was granted planning permission. However, the workers are on the site at an extremely early hour and are there until late in the evening. The noise is unbearable. Is this a planning matter?
Possibly. It might be that the construction workers are in breach of a condition attached to the planning permission limiting the hours of work. Every planning permission has conditions which must be complied with. These will cover what must be done before construction starts (such as ground contamination surveys), what must be done during the construction process (such as hours of building work), what the building must look like (it should accord with the approved plans) and what must be done during the lifetime of the building (such as hours of delivery or the need to keep landscaping schemes intact). You can check these on the decision notice which should be on the council’s website. If you think that the condition is being breached, you should report it to the council planning enforcement team and ask them to investigate. If the council find that there has been a breach it can, if it thinks appropriate, use its enforcement powers to bring the situation into compliance.
How does the council determine an application for planning permission? What sort of matters do they consider?
The most important considerations in the determination of a planning application are the policies contained within the ‘development plan, which comprises National Planning Framework 4 and the relevant Local Development Plan. National Planning Framework 4 is a spatial plan covering the whole of Scotland and contains 33 national planning polices. The Local Development Plan is a statutory planning document covering any council (or national park) area. You will be able to find this on the council’s or national park planning website. The planners will also have regard to other matters such as their own planning guidance (e.g., on design matters) and the comments of interested parties such as neighbours.
I applied for planning permission for the extension of my dwelling but was refused. Is that the end of the process or can I appeal?
If it is a small householder application that has been refused by a planning officer acting under delegated powers then you can ask the council to ‘review’ the decision. The request for a local review has to be made within 3 months of the date of the decision. Under this process, a group of three councillors comprising the Local Review Body will reconsider the application. If the councillors think that the application should have been approved, the original decision will be overturned and planning permission granted. If the application was refused by a council committee, then you will have the right to appeal to the Directorate of Planning & Environmental Appeals and have the case heard by a neutral planning reporter. This appeal must be lodged within 3 months of the date of the decision. There are a range of methods by which these appeals can be heard ranging from being based on the existing materials, further written submissions and by a full-scale public inquiry.
I have seen a plot of open land for sale but do not know whether I would get planning permission to build what I want. How do I find out what the council might allow on the site?
You should consult the Local Development Plan. This document contains written policies, and also maps which show any approved uses or designations allocated to certain areas of land. All planning applications are determined primarily against the policies of National Planning Framework 4 (a spatial plan covering the whole of Scotland and contains 33 national planning polices), and the Local Development Plan, as well as against any relevant planning guidance the council has. You will find any supplementary guidance notes on the councils planning website, usually in the planning policy section. In general terms, you will find that councils want to see new development focused on existing towns, villages and other small settlements, but there is discretion within the system. If you are still unsure about what to do you should consult the councils planning office or website, and ask for a pre-application consultation. In this consultation the council’s planning officer will write a report explaining the policies and provide clear advice as to whether the council is likely to support the proposal. The advice is not binding but it should provide you with a clear picture to help you decide on whether to purchase the plot. Often, there will be a cost for pre-application advice and this may be related to the scale of your proposal.
Is it possible for members of the public to influence the content of the Local Development Plan?
Yes. A new Local Development Plan must be prepared at least every 10 years. The process of preparation involves opportunities for the members of the public to submit comments to the council’s proposals. So, if you have heard that the council is thinking about including an area of land for development and you do not think it would be a good idea, you should object to the draft policy. Alternatively, you might think a site which has not been proposed by the council should be identified for development. If the council does not accept this objection then it will be considered by a neutral reporter appointed by the Scottish Government, who will adjudicate between the different interests at what is called an development plan examination.
Information sheets
The information sheets below aim to simplify various aspects of the planning system.
Last revised April 2023.