What We Do › Advice


We offer a free, impartial and confidential Advice Service to help with planning issues, whether about your own home or wider planning issues in your community.

Are you looking for advice on a planning issue? PAS is here to help individuals and communities across Scotland to understand and engage with the planning system. Our aim is to make the system as straightforward and accessible for you as possible.

We provide general information on common issues plus a free, confidential Advice Service for individual queries. The Advice Service is funded by the Scottish Government.

Make sure to check our our Frequently Asked Questions to see if your question is already answered.

You can also access our information sheets below to read a bit more about different aspects of the planning system.

“I’m so grateful, after only one phone call with a PAS volunteer the fear and stress of the whole scenario vanished. I’m so grateful. Thank you”

Tracy Gowland, local resident in Livingston

Submit Your Advice Enquiry

Access our Advice Service

Our Advice Service is free, confidential, impartial and professional. The service is provided by PAS staff and volunteers who are all chartered planners based throughout Scotland. We deal with hundreds of enquiries every year from members of the public and community groups.

We can offer you advice on how to represent yourself or how to secure the services of an appropriate professional. We do not have an advocacy role and do not submit planning applications or make representations on behalf of clients.

Submit your enquiry

Submitting your enquiry via our online enquiry form is the fastest way for us to provide you with the advice you are looking for. You can also upload any relevant documents with your enquiry form.

If you’re unable to submit your enquiry online, you can contact us by phone on 0300 323 7602, however please note we cannot provide advice on the spot and any enquiry will have to be logged first before an advisor can be appointed. Calls cost no more than a national rate call.

Submit your advice enquiry

Frequently Asked Questions

Have a look below to see if your question has already been answered:

“I see the work of PAS as essential for communities to ensure they can respond appropriately”

Natasha Willis, local resident of Greenock, Community Councillor for Greenock Central

Submit Your Advice Enquiry