Since joining Planning Aid Scotland in 2008, David has dealt with a wide range of planning queries though our Advice Service, covering almost all aspects of the planning system. From individuals needing clarity around planning applications for home improvements, to questions from communities across Scotland about developments in their local area. Despite the variety of cases, sometimes it’s the straightforward queries that are the most rewarding:

“Often a small piece of advice which seems very simple to us as planners can be incredibly valuable to members of the public who have never engaged with planning.”

David oversees the Advice Service, which is run by staff and volunteers, all of whom are chartered or recently retired planners who have worked in the Scottish planning system. The Advice Service is the main point of contact for most people looking for planning advice – whether that’s individuals, community groups, or recent business start-ups – but it isn’t the only way to get help.

“For many people, accessing our information sheets or FAQs will help with common topics – we’re currently working to update these, but they are a good place to start. Sometimes people need clarity on something specific (that’s the thing with planning; every site is different!) and contact us through the Advice Service. I’m very proud of our high satisfaction rating and the support we give to help demystify the planning system.”

At the beginning of May, David attended the Homebuilding and Renovating Show in Glasgow with Planning Aid Scotland volunteers Graham Marchbank and Stacey Bruce. This is an annual event that tours around the UK. Planning Aid Scotland staff and volunteers attend the shows in Glasgow and Edinburgh (coming up in October) to provide free, face-to-face planning advice in 15-minute slots, and present tips on how to successfully navigate the planning permission process.

“We answer around a thousand queries every year via the Advice Service but giving in-person advice at events like these is always enjoyable. It is nice to be able to sit down and talk through issues – the personal touch – seeing the people behind the questions… of course, it’s always nice to get positive feedback and feel like you’re really making a difference.”

Providing clear, dependable advice allows people to confidently move forward with their projects. As David explains, it is a worthwhile endeavour:

“People don’t always like the answer to their questions, but they are grateful for the advice. Often people just want help to understand the system. It can be complex and confusing at the best of times, but especially for people with no experience of this sector. They want advice from a reliable source so they can have peace of mind that the approach they’re taking – whatever that might be – is correct.”

As an organisation, we are aiming to become more innovative and pro-actively respond to an ever-evolving world. As David explains, this involves keeping up to date on emerging planning issues and making sure that the public are fully informed.

“One of the recent trends we have become aware of through the Advice Service is people looking for information about renewable energy infrastructure proposals. We are currently writing guidance and providing training to help members of the public understand the process and how to engage with it.”

Are you looking for planning advice?

If you’re looking for advice, please visit our Advice page for information sheets, frequently asked questions, and eligibility criteria for our Advice Service. If you can’t find what you’re looking for (and are eligible) you can submit a query directly to our Advice Service team.

Are you a chartered or recently retired planner interested in volunteering with Planning Aid Scotland?

We are also looking for volunteers to help at the Homebuilding and Renovating Show in Edinburgh on 4 and 5 October 2025. This is a great way to share your planning knowledge in-person and meet other volunteers and staff members. Please contact Jo if you’re interested.